The History

There have been some hiccups during the initial application and checking of the flat.

Firstly, it took me almost 3 months to get the keys to the house as HDB claims that they're still waiting for some of my documents. I've been calling the officer in charge and she keeps telling me that its still pending. So one fine day, I ask her to double check if there's any missing documents and why is it taking so long to process. Finally, someone called up and told me that HDB is still waiting for some other documents. I was very angry and told her why didnt HDB call me up and tell me ? Her reply to me was that there's been quite a few WIS recently and the work has been back logged.

Secondly, we realised that the door to the house wasnt locked ! It has been unlocked for around 2-3 weeks (or could be even before I knew). The estate officer told me that it could be their contractor who left it opened.

Thirdly, before getting the keys, I arrange for an on-site check with the estate officer and spotted some defects with the door frame. When the door is closed, there is a huge gap at the top between the door and the frame and the gap gradually narrows downwards. Below are some pictures I took.

Fourthly, after getting the keys, we went up to test and the keys couldnt open the main door ! There's a whole bunch of keys and NONE can be used to open. The only thing that can be opened is the metal gate. Called up the estate officer again and he told me that the keys are with him. Just managed to arrange to collect it from the branch office on a Saturday morning.

It took them approximately 2 weeks to start to take action after numerous daily phone calls to the estate officer. Initially, the officer told me that they will change the door frame to wooden type. But later, he change his plan to re-align the frame first. I told him straight that if its still not aligned, they have better change the entire frame. Below are the pictures.

Met up with my ID during one of the weekends before Chinese New Year. Luckily, he spotted some more defects on the door ! The screws on the door hinges are of different sizes and some are not screwed in properly. There's also a hairline crack on the main door ! Reported all these issues to HDB and they took another 2-3 weeks to rectify the hinges. The officer told me that they will touch up the crack on the door but till now, nothing has been done. Below are the pictures.

After another 1 week, they finally complete the touch up of the door frame. But there were curves when looking from the side. Below is the picture.

I arrange for the officer to meet up at the place again and requested to have the frame changed as its not acceptable. Then, he started telling me things like if changing the frame, they'll need to hack the floor tiles and wall. I told him straight to go ahead and hack whatever as i'm going to do my renovation after that. After much exscuses, the officer finally obliged and arrange for their carpenter to change the frame. It took almost 2 weeks to get everything changed. Below are the pictures.

I actually spotted a small gap at the top left corner of the frame. Just as my hacking work starts, my ID spotted one of the door hinge is missing ! It took them another 2 weeks to get it done while my hacking and tiling works continue. Below are the pictures.